Information We Collect
Personally identifiable information (“PII”) is information that can be used to identify or contact you online or offline, such as your name, address, email, phone number, and payment information, or data that is linked to such identifiers. The Services may collect PII when it is provided to us, such as when you use our Services, sign up for updates and mailing lists, complete and submit responses to our surveys, attempt to contact us, email us at email@example.com, submit a resume or job application, or connect with us on social media or one of our partners.
The Services and use thereof may also create or collect device-identifiable information (DII), such as cookies, unique device and advertising identifiers, statistical identifiers, usernames, and similar identifiers that are linkable to a browser or device. From these platforms, we may also receive other information, such as your IP address, user agent, timestamps, precise and imprecise geolocation, sensor data, apps, fonts, battery life information, and screen size.
We may also partner with third-parties that collect additional information (i.e. PayPal or Coinbase) – please note that we do not control the data processing or information collection practices of these parties. For more information on how third parties use or otherwise process your personal data, please see the third-parties’ privacy policies.
Information we collect falls into one of two categories: “automatically collected” information and “voluntarily provided information. “Automatically collected” information refers to any information automatically sent by your devices in the course of accessing our Services. “Voluntarily provided” information refers to any information you knowingly and actively provide us when using or participating in any of our Services.
Automatically Collected Information
When you visit our Services, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, geolocation data, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, the referring site, website elements clicked, and other details about your visit.
Additionally, if you encounter certain errors while using the Services, we may automatically collect data about the error and the circumstances surrounding its occurrence. This data may include device identifying information (“DII”), such as technical details about your device, what you were trying to do when the error happened, and other technical information relating to the problem. You may or may not receive notice of such errors, even in the moment they occur, that they have occurred, or what the nature of the error is.
Please be aware that while this information may not be personally identifying information (“PII”) by itself, it may be possible to combine DII and PII with other data to personally identify individual persons.
When you visit our Websites or interact with our Services, we may automatically collect data about your device, such as your device type or your operating system.
Voluntarily Provided Information
We may ask for PII – for example, when you register an account, make a purchase, request support for our Services, or when you otherwise contact us – which may include one or more of the following:
Digital Asset Wallet Address
Other information necessary for Anti-Money Laundering (“AML”), Counter Financing of Terrorism (“CFT”), and Know Your Customer (“KYC”) compliance purposes
Any other information you choose to provide, such as when you fill in a form, file a support ticket, provide screenshots, conduct a search, update or add information to your account, respond to surveys, participate in promotions, correspond with us, or use other features of our Services.
In the preceding 12 months, we may have collected and/or shared the following categories PII:
Category of Information
Types of Information
To whom we disclose the information for a business purpose
To whom we sell information
Name, email address, IP address, username, digital asset wallet address
We Share the Information We Collect
We may disclose some of all of the above listed categories of PII and DII with companies, outside organizations, and individuals in the following circumstances:
If we have your consent to do so;
With our parent, subsidiary, and/or affiliated entities;
With service providers for the purpose of enabling them to provide our Services, including IT service providers, data storage, hosting and server providers, analytics, error loggers, debt collectors, maintenance or problem-solving providers, professional advisors, and payment systems operators;
our employees, contractors, and/or related entities;
credit reporting agencies, courts, tribunals, and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, or any obligations arising thereunder, or in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights or those of a third party;
to prevent physical harm, financial loss, or fraud on our Services; and
an entity that buys, or to which we transfer, all or substantially all of our assets and business.
We may combine voluntarily provided and automatically collected personal information that is publicly available or that you provide to third parties that they share with us. For example, we may obtain your Digital Asset Transaction History, as it relates to VALOR Tokens, from your wallet provider.
Collection and Use of
We may collect PII from you when you do any of the following on our Services:
Register for an account
Use a mobile device, personal computer, or web browser to use our Services
Contact us via email, social media, chat programs, or on any similar technologies
When you mention us on social media
We may use information for the following purposes, and PII will not be further processed in a manner that is incompatible with these purposes:
To provide you with our Services
To enable you to customize or personalize your experience of our Services
To operate, improve, and develop our Services
To contact and communicate with you
To enable you to access and use our Services, associated interactive features, associated applications, and associated social media or chat platforms
To comply with our legal obligations and resolve any disputes that we may have
For security and fraud prevention, and to ensure that our sites and applications are safe, secure, and used in line with our Terms of Service
For other purposes as permitted by applicable law and not inconsistent with this Policy or any other express statement we make at the point of collection of the PII
Security of Your Personal
When we collect and process PII, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.
Although we will implement and maintain practices to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us. Any information you transmit to us you do at your own risk.
You are responsible for selecting any password, to the extent one is required, and its overall security strength, ensuring the security of your own information within the bounds of our services. For example, you are responsible for ensuring any passwords associated with accessing your personal information and accounts are secure and confidential.
Long We Keep Your Personal Information
We do not aim any of our Services directly at children under the age of 13, and we do not knowingly collect personal information about children under 13. If we become aware that we have unknowingly collected information about a child under 13 years of age, we will make commercially reasonable efforts to delete such information from our database.
If you are the parent or guardian of a child under 13 years of age who has provided us with their personal information, you may contact us using the below information to request that it be deleted. If Company ever does in the future collect, use or disclose personal information from your child, we will endeavor to obtain parent of legal guardian’s consent before doing so or otherwise comply with the law. If Company does collection information, no more information than is reasonably required to participate in the activity shall be required to be disclosed. We will not keep personal information for longer than necessary. Parents or legal guardians may also contact us to ask if we have collected their child’s personal information, to review that information, request that Company stop collection this information and have it deleted, and refuse to allow further collection or use of the child’s information. Such requests are subject to Company verifying to our satisfaction that the requester is in fact the child’s parent or legal guardian. A parent or legal guardian may contact Company at firstname.lastname@example.org to make requests and review such information.
Rights and Controlling Your Personal Information
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us at email@example.com.
of Cookies and Tracking Technologies
Most browsers accept cookies automatically. However, you may be able to configure your browser settings to use our Services without some cookie functionality. You can delete cookies manually or set your browser to automatically delete cookies on a predetermined schedule. For example, in the Chrome menu bar, select: More → Settings → Privacy and security → Cookies and other site data → See all cookies and site data, where you can choose to allow or block all or certain cookies, and choose to clear cookies when you quit Chrome.
For more information on how to manage your browser settings, please see below:
Like many other companies, we do not honor DNT flags but instead offer other choices with respect to third-parties. Many third-parties participate in self-regulation to offer you a choice regarding receiving targeted ads. Please note that you’ll still see generic ads after opting out, but they won’t be based on your activities online. On the web, you can opt out of participating companies by visiting the following sites:
If you wish to similarly opt out of cross-app advertising on mobile devices, you can enable the Limit Ad Tracking flag on the device. Enabling Limit Ad Tracking sends a flag to third-parties that you wish to opt out of targeted advertising on that device, and major mobile platforms require companies to honor this flag. Screenshots on how to find these options on various devices are available here: http://www.networkadvertising.org/mobile-choices. To learn how to opt out on other devices, please visit the platform’s privacy policies for more information.
Party Websites and Links
Please note that we do not control who will have access to the information that you choose to make available to others and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available on the features permitting creation of user generated content (“UGC”) or what others do with information you share with them on such platforms. We are not responsible for the accuracy, use, or misuse of any UGC that you disclose or receive from third-parties through social media or discussions on our Services.
Location of Services
Our Services are directed to United States citizens. If you are outside of the United States, your information will be processed and stored in the United States and you are consenting to such transfer, processing, and storage under the laws of the United States.
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